Customer Information

Findhorn Wind Park is a wholesaler that sells electricity to two main customers:

  1. New Findhorn Directions Ltd, who then retail the electricity to individual customers both residential and commercial.
  2. A national supplier that purchases our electricty when it is exported to the national grid.

We also contract with a national supplier that provides electricty from the national grid when our production is lower than on-site demand.

Contracts

Our contract with NFD Ltd. states that we sell electricity to them at a price based on a fixed percentage of mainstream domestic tariffs. The electricty regulations require NFD to provide you with information about this cost on your monthly bill.

Our contracts with grid suppliers come up once every year or two, usually in October. These contracts are quite unlike domestic supply contracts and the costs/benefits can vary significantly from day-to-day depending on prevailing market conditions.

In recent years, customers have sought to influence the nature of our main grid supplier, which is entirely reasonable. However, any arrangement that involves a contract based on anything other than ‘best price’ would need to be agreed with NFD Ltd. in advance.

NFD itself does not contract to outside energy suppliers such as SSE. NFD purchases electricity solely from the Findhorn Wind Park based on a commitment to the financial sustainability of our community and in buying renewable, locally produced electricity.

Price to Consumers

The total price residents pay includes both the cost of electricity NFD buys from FWP and a charge for the distribution and maintenance of the Park’s electric infrastructure. The national grid network stops at the Park’s grid supply point near the Stop Worrying plaza and in order to get a supply from there to each property NFD provides the necessary infrastructure. This is a very costly business and is reflected in the distribution charges on your NFD bills.

Further information is available from NFD’s website.

Privacy Policy

We have created this privacy policy to demonstrate our commitment to the privacy of any personal information provided by those visiting this website. The following outlines our privacy policy for this website.

Any personal information that you may provide through this website (via the contact form) will never be passed on, sold or in any way distributed or publicised without your consent, unless requested by law. Personal data will be kept no longer than is necessary. This means that the data will be destroyed or erased from our systems when it is no longer required.

This site only collects personal information via the contact form. Any information provided in the contact form is sent directly to us via email. The information you provide in these forms is used only to provide you with the service you have requested or to respond to the enquiry that you have sent. We will only hold the information that is necessary in order to provide the service requested, including basic contact information.

Any information stored within the database of this website is stored within our host’s servers. This website is hosted by WordPress. Any other information is stored and processed on our computers in the UK. Upon any unlawful data breach of the information held within this website and its database or of any of our third-party data processors, we will report to any relevant people and authorities within 72hrs of the breach if it is clear that personal data is likely to have been stolen.

At any time, you have a right to ask for any information we hold about you, as well as asking us to remove any information or change any information we are currently holding about you. To ask for this information to be removed, please notify us via our contact form or via our address or phone number below, and specify if you would like to see the information we hold on you, or what information you would like removed. Please also note that we may need to carry out some checks to make sure you are who you say you are to comply with current legislation.

You also have the right to lodge a complaint with a supervisory body. To do so, please contact:
The Office of the Information Commissioner
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Tel: +44 (0) 01625 545 745, Website: www.ico.org.uk

This privacy policy may change from time to time to keep in line with current policies. Please check back occasionally to keep up with any policy changes as we will not explicitly notify website users of any such changes.

Contact Information:
Findhorn Wind Park Ltd.
The Park, Findhorn
Moray, IV36 3TZ
Scotland
Tel/Fax: +44 (0)1309 691258

Email us via our contact form.

Last updated May 24th, 2018